To ensure effective monitoring of loan portfolios, proactive identification of potential defaults, and efficient recovery of overdue loans to safeguard the institution’s asset quality, minimize credit risk, and enhance sustainability.

1. Loan Monitoring

• Track and analyse loan portfolio performance, including repayment trends, arrears, and delinquency ratios.
• Conduct regular reviews of customer accounts to identify early warning signs of default.
• Monitor compliance with loan covenants and credit policy requirements.
• Generate periodic reports on portfolio-at-risk (PAR), non-performing loans (NPLs), and recovery progress.
• Provide feedback to the credit department on loan quality and recommend risk-mitigating actions.

2. Loan Recovery

• Develop and implement recovery strategies for delinquent loans.
• Engage clients with overdue accounts through phone calls, visits, and formal demand notices.
• Negotiate repayment schedules and settlements in line with institutional policies.
• Work closely with legal and external agencies for recovery of difficult cases.
• Recommend loan write-offs in compliance with regulatory and internal guidelines.

3. Stakeholder Engagement

• Collaborate with branch managers, relationship officers, and business units to strengthen loan monitoring processes.
• Train lending staff on best practices in loan monitoring, collection, and early intervention.
• Maintain professional relationships with clients to support repayment culture.

4. Risk Management & Compliance

• Ensure recovery activities adhere to regulatory, legal, and institutional requirements.
• Maintain accurate records of recovery actions for audit and compliance purposes.
• Provide input into credit policy review based on observed market trends and portfolio risks.

• Bachelor’s degree in finance, Accounting, Banking, Economics, Business Administration, or related field.
• Minimum 3–5 years of experience in loan monitoring, credit analysis, or loan recovery.
• Strong knowledge of credit risk management, portfolio monitoring tools, and recovery strategies.
• Experience in microfinance, commercial banking, or SACCO environment is an added advantage

• Loan Assessment, Disbursment and Recovery Skills

• Problem Solving

• Basic Microsoft Office Application

• Ability to work under pressure

• Negotiation and Persuasion

• Communication Skills